Cancellation & Refund Policy

1. Packaging and Delivery Time

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We understand your excitement to receive your order. At Woven7, we aim to process and dispatch all confirmed orders within 24–48 working hours of successful payment or COD verification.

Please note that delivery timelines may vary depending on your location, product availability, and courier service operations.

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2. Preferred Courier Partners

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We ship orders through trusted logistics partners to ensure safe and timely delivery. Courier selection is based on your delivery location and service availability.

For any special shipping requests, please contact us at support@woven7.com before placing your order. We will do our best to accommodate your requirements wherever possible.

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3. Order Tracking

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Once your order has been dispatched, you will receive an email containing shipment details and a tracking number.

If you do not receive your order within the estimated delivery timeline, please contact our support team for assistance.

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4. Exceptional Cases

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• Woven7 reserves the right to decline delivery if we believe the shipping address provided is incomplete, inaccurate, insecure, or otherwise unsuitable for successful delivery.

• In such cases, we will notify you at the earliest opportunity. Incorrect customer information may result in delays or non-delivery of orders.

• Cancellation of Orders

• As we begin processing orders shortly after they are placed, cancellation requests can only be accommodated before the order has been dispatched.

• To request a cancellation, please contact us as soon as possible at support@woven7.com.

• Once an order has been shipped, it cannot be cancelled and will be subject to our return policy.

• Exchange, Returns & Refund Policy

• At Woven7, we take pride in the quality and craftsmanship of our products. If you are not fully satisfied with your purchase, we will work with you to resolve the issue.

• We offer exchange and store credit options for eligible returns.​​​

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1. Raise a Request Within 15 Days

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Any return or exchange request must be initiated within 15 days of receiving your order by contacting us at support@woven7.com.

Upon review and approval of your request, either a reverse pickup will be arranged (where available) or you will be asked to self-ship the product to our designated return address.

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2. Reverse Pickup or Self-Courier

 

• A. Reverse Pickup

Reverse pickup services are available at select PIN codes.

Where available, a pickup request will be initiated after approval of the return request. Delivery timelines for reverse pickups may vary depending on courier partner policies and service availability.

If a reverse pickup has not been scheduled within 7 days of approval, please contact our support team.

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• B. Self-Courier

If reverse pickup service is unavailable for your location, you will be required to ship the product back to us using a reliable courier service.

Customers choosing self-courier may receive store credit equivalent to the actual return shipping cost (subject to verification) in the form of a coupon code redeemable on a future purchase.

The return address will be shared by our customer support team once your return request has been approved.

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​Please ensure the following:

• Your order number, name, and contact number are clearly mentioned on the return parcel.

• The parcel must be shipped within 3 days of return approval and should reach our warehouse within 10 days of the approved return request.

• Please retain proof of shipment and share the tracking details with us. The returned parcel remains the customer's responsibility until it reaches our warehouse.

• Products must be unused, unwashed, undamaged, and returned in their original packaging with all tags, labels, accessories, and inserts intact.

• For curtains, rugs, cushions, and other home décor products, items showing signs of installation, use, alteration, damage, or improper handling may not qualify for return or exchange.

Inspection and Approval:

Once the returned item is received, our quality control team will inspect the product.

You will receive an email confirming receipt of the item and informing you whether the return or exchange request has been approved or rejected

 

If approved:

Exchange requests will be processed and the replacement item will be dispatched.
Return requests will be issued as store credit according to the terms below.

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3. Return Options

A. Exchange:

After successful inspection and approval, the requested replacement product will be dispatched.

Alternatively, customers may choose to receive store credit instead of an exchange.

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B. Returns:

Approved returns are eligible for a Store Credit / Discount Code equivalent to the value of the returned product.

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The store credit:

• Will be issued after the returned product is received and approved.

• Can be used toward any product available on the Woven7 website.

• Will remain valid for 3 months from the date of issue.

• Please note that shipping charges may be deducted where returns are found to be invalid or do not meet the eligibility criteria.​

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Manufacturing Defects or Damaged Products:

While we strive to maintain the highest quality standards, we take full responsibility for products that arrive with verified manufacturing defects or transit damage.

In such cases, Woven7 will provide a full refund or replacement, including any applicable shipping charges borne by the customer, subject to verification.

To report a damaged or defective product, please contact us within 48 hours of delivery and include clear photographs of the issue.

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Need Assistance?

For any questions regarding shipping, cancellations, exchanges, returns, or refunds, please contact our customer support team at:

Email: woven7@gmail.com